Social Media is the Consumer’s Weapon of Choice

You buy a product. It turns out to be defective or just plain sucks. You reach out to the company and get no where and are left frustrated.

What is a customer to do? Head to social media!

My husband and I bought bacon this week. We opened it and, except for a centimeter of meat, saw nothing but fat.  We were ticked. This was the second time we bought that brand and had the same experience.

There was no contact info on the package and the store where we bought it rarely answers the phone. So, I took it to social media!yes, I got satisfaction in the end.

here's how you use social media to get your satisfaction:

1. Look up the brand name on social media. if you can't find it, dig around until you find the name of the parent company.

2. If able to, post a picture of the defect and add a description of the problem to the product/company page. Do the same for the page of the store of purchase.

3. Wait for a response. it shouldn't take long. If it does or if the defect is a huge one, make a video on Youtube.

That's all there is to it.  Be vocal and demand results. You paid for it, it is your right.

Do you have a trick that works?